Refund policy

If you change your mind

Refund
Unfortunately, we do not accept refund due to change of mind. Please read the product information carefully before placing the order. If you have any further questions about our product, please contact us first before placing the order.

Exchanges
Until further notice, we do not do exchanges for online orders. If you have any questions regarding to shipping, please contact us.

Damages and issues

Due to delivery
We take every precaution to ensure that all products leaving our store is inspected and in tact prior to shipment and shipped in a good condition. If you receive the package in a poor condition with possible damage, please report it to the delivery person immediately and reject the item before they leave your house. Once the acknowledgement that you received the items in a good condition has been signed, we are unable to make any claim. Always check goods before signing with the courier. 

Faulty Product
If the product you buy from us is damaged, We will refund the purchase price. We will required you to provide the photos as proof immediately once you have received the product. We will proceed if the request is made within 3 days after received the items.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at newseasoncaremade@gmail.com.